Founded in 1792, Chubb homeowners insurance specializes in high-value properties, offering personalized service and standard coverage options that other companies require you to pay more for.
We love that Chubb's Masterpiece Homeowners Coverage plan offers replacement cost value, water backup coverage and free home appraisal and risk-mitigation services.
And if you live in a coastal area, Chubb also offers flood insurance, with coverage limits of up to $15 million for property damage.
Chubb's rates are higher than many competitors, however, so it might not be the right fit if you're on a budget.
- Top-rated for customer satisfaction by J.D. Power
- Extended replacement cost available
- Complimentary home inspections and property services
- Cash settlement available if you decide not to rebuild
- Rates are higher than many competitors
- Online quotes are not available
Chubb homeowners insurance review
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Chubb homeowners insurance: Pros and cons
- Rated No. 1 for customer satisfaction by J.D. Power
- Offers extended replacement cost
- Liability coverage up to $100 million
- Cash settlement is available if you decide not to rebuild
- Free home appraisal and property management services
- Higher-than-average rates
- Online quotes are not available
Types of Chubb homeowners insurance
Chubb issues homeowners, condo and co-op insurance policies in all 50 states and Washington, D.C., as well as in more than 50 countries globally.
Chubb Masterpiece® coverage
Chubb's Masterpiece homeowners insurance, its standard plan, includes:
- Dwelling coverage: Pays for rebuilding or repairing your home, including the physical structure and any permanent fixtures, appliances or attached structures.
- Personal property coverage: Pays to repair or replace items inside your house. Chubb offers policies that cover the replacement cost value of your belongings.
- Liability coverage: Financial protection if you’re responsible for injuries or damage to someone’s property. Chubb offers up to $100 million in liability insurance, far beyond most competitors.
- Additional living expenses: Pays for housing, food and other costs in similar accommodations if you have to relocate while your home is being repaired.
Additional coverage
Masterpiece homeowners insurance also includes:
- Extended replacement cost: Pays beyond the policy’s limit to rebuild or repair after a covered loss.
- Cash settlement: After a covered loss, Chubb will pay out your policy limit in cash if you decide not to rebuild or want to rebuild elsewhere.
- Building code coverage: Pays to bring damaged areas of a home up to code for electrical and plumbing systems.
- Water backup: Policies cover damages from water backup from sewers and drains.
- Property management services: Monitors seasonal or second homes in areas prone to hurricanes and other severe weather.
- Identity management services: Prevents and responds to identity theft with dedicated fraud specialists. (Available in select states)
You can also get separate Chubb policies for valuable collections including jewelry and classic cars. It also offers flood insurance, earthquake insurance and umbrella insurance.
Chubb home insurance discounts
Chubb offers a bundling discount when you combine your homeowners policy with auto insurance or coverage for valuable articles. Discounts are also available for having:
- Central station burglar alarms
- Fire alarms
- Water leak detection devices
- Sprinkler systems
- Temperature monitoring systems
Discount amounts and availability vary by location.
Chubb customer satisfaction
Chubb was named No. 1 in J.D. Power's 2024 U.S. Home Insurance Study, which examines customer opinions on policy offerings, price, interactions and the billing process. It ranked above average in a separate survey on the claims process.
Chubb received less than half the number of complaints expected for an insurance company its size, according to the National Association of Insurance Commissioners (NAIC).
You can file and track claims on the Chubb website and mobile app, but there is no automated chat feature.
Other Chubb insurance
Chubb offers customers many types of insurance, including:
How Chubb compares to other homeowners insurance companies
Here’s how Chubb stacks up against two major players in the high-value home insurance space.
| Chubb | PURE | AIG Private Client | |
|---|---|---|---|
| Availability | All 50 U.S. states | All 50 U.S. states | 48 states (not available in Alaska or Hawaii) |
| Financial strength rating | A++ (Superior) | A (Excellent) | A (Excellent) |
| J.D. Power claims satisfaction score | Above average | Not rated | Above average |
| Complaint level | Fewer than expected | Fewer than expected | Fewer than expected |
Source: Financial strength ratings from A.M. Best. Customer satisfaction data based on 2024 U.S. Home Insurance Claims Satisfaction Study. Complaint level based on NAIC Complaint Index.
Chubb vs. PURE
Both Chubb and PURE do well on availability, catering to high-net-worth clients in all 50 states. But If you want a provider with a lengthy track record, Chubb's origins date back to the late 18th century. PURE, meanwhile, was incorporated in 2006.
PURE Insurance Homeowners Insurance
Cost
The best way to estimate your costs is to request a quote
Maximum coverage
Not disclosed
App available
Yes
Policy highlights
PURE Insurance caters directly to high-value homeowners who have homes insured for $1 million or more. The company offers art services, a wildfire mitigation program, and allows members to access risk management specialists to prevent damage before it happens.
Pros
- Potential return of premiums with Subscriber Savings Accounts
- Access to risk management services
- Claim support available 24/7
Cons
- Quotes not available online
- Only available for homes insured for $1 million or more
- Requires membership approval
PURE does offer a feature Chubb doesn't: Policyholders can receive a partial return of their premiums as cash distributions after 10 years of membership.
In addition, PURE's annual rates hover near the national average for $750,000 of dwelling coverage, while Chubb's premiums are considerably more expensive.
The two providers have similar coverage options — including a cash settlement feature, extended replacement cost and water backup coverage — but Chubb's flood insurance options are far more robust. Policyholders can get up to $15 million in property coverage, compared to $1 million in low-risk areas with PURE.
Both companies provide home assessments and risk management services, although only PURE will give you an additional $2,500 to help prevent a similar loss in the future.
PURE wasn't reviewed in J.D. Power's homeowners insurance studies but both insurers have a low volume of complaints according to the NAIC.
Chubb vs. AIG Private Client Select
Chubb and AIG Private Client Select both work with high-net-worth clientele. AIG only offers bundled coverage, however, so you can't buy a standalone homeowners policy.
AIG Private Client Group
Cost
The best way to estimate your costs is to request a quote
App available
No
Policy highlights
AIG can cover a variety of high-end homes, including historic homes, homes outside of the United States and co-ops and condos. Its policies cover landscaping, fragile item breakage and pet damage. It also offers assistance with preventative services including background checks for staff, security consultations and water damage protection.
Pros
- Access to a variety of services including background checks for in-home staff and architectural services.
- Offers high policy limits for high-value homes
- Proactive prevention features for water damage
Cons
- Unable to purchase a standalone homeowners insurance policy
- Only available for high-value homes
- Unable to file claims online
AIG and Chubb are closely matched on customer service, earning high praise from J.D Power and receiving far fewer complaints than similar-sized insurers.
The two companies provide similar coverage options, although AIG offers additional coverage for fragile items like china and antiques, and provides architectural and historic preservation services after a covered loss.
How to buy homeowners insurance from Chubb
To buy homeowners insurance from Chubb, you'll need to work with an independent agent. You can find one near you by visiting the Chubb website.
To determine how much coverage you'll need, find out how much it would cost to rebuild your home and replace any belongings. Factor in how much it would cost to pay for living expenses if you're displaced and how much coverage you'd need to protect your assets if you're held responsible for someone being injured on your property or for damaging someone else's property.
You can reach the Chubb Customer Care team at 866-324-8222, 8 a.m. to 8 p.m. ET Mondays through Fridays and 10 a.m. to 3 p.m. ET on Saturdays.
Is Chubb homeowners insurance right for me?
A homeowners policy with Chubb is a great option if your house is worth more than $1 million, especially if you want extended replacement value coverage to get reimbursed for valuable items.
Chubb also offers flood insurance with some of the highest limits for dwelling and contents coverage in the industry, which is an asset if you live in a state prone to hurricanes or floods.
Premiums are higher than many competitors, however, so Chubb may not be right for you if you're shopping for a low-cost policy. In addition, you'll need to work with an agent to get a quote or buy a policy, so it might not be a match if you prefer the convenience of buying insurance online.
FAQs
How do I file a homeowners insurance claim with Chubb?
You can file a claim on the Chubb website or mobile app or by contacting your insurance agent. The Chubb claims office can be reached at 800-252-4670.
How do I cancel a homeowners insurance policy with Chubb?
To cancel your Chubb policy, you can contact your agent or submit a request online. It usually takes three to five business days for a cancelation request to be processed. Any refund should be received within 10 to 30 working days.
Who owns Chubb Insurance?
Chubb began offering insurance in 1792 and was acquired by ACE Limited in 2016.
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Why trust CNBC Select?
At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every life insurance review is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of life insurance products. While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See our methodology for more information on how we choose the best senior life insurance companies.
Our methodology
CNBC Select reviews homeowners insurance products using a variety of criteria, including coverage options, availability, rates, riders, discounts and customer satisfaction.
In addition, we incorporate results from the National Association of Insurance Commissioners' complaint index, Better Business Bureau ratings, A.M. Best's financial strength scores and J.D. Power surveys on homeowners insurance and the property claims process.
Homeowners insurance rates may come from various sources, including the provider and state insurance departments.
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Update: PURE policies are available in all 50 states
