Since it began selling vehicle protection plans in 2004, CarChex has partnered with some of the most trusted names in the automotive industry, including Kelley Blue Book, Edmunds and CarFax.
There are five levels of customizable coverage and 21 different contracts, from basic powertrain coverage to bumper-to-bumper protection. In fact, its plan variety is why we rated CarChex one of CNBC Select’s best extended car warranties.
Carchex Extended Car Warranty
Policy highlights
Five plans, all with a 30-day money-back guarantee, towing, rental car reimbursement and trip interruption benefits. Contracts administered by Allegiance, American Auto Shield and others
Eligibility
Up to 20 years old or 250,000 miles
Coverage terms
Up to 10 years or 250,000 miles.
Choose your garage?
Yes.
Availability
CarChex plans are available in all 50 U.S. states and Washington, D.C.
Pros
- Outstanding industry reputation
- 30-day money-back guarantee
- Positive customer reviews
- Rental car benefits include rideshare services
Cons
- No RV or motorcycle coverage
Like most of its competitors, though, CarChex is a broker: It administers contracts and claims for Royal Administration Services, Assurant, and American Auto Shield, in addition to some of its own branded plans.
That means the service you receive will vary depending on which company you enroll with. But it also gives CarChex the ability to shop around through multiple carriers for better deals.
CarChex extended car warranty review
CarChex pros and cons
Key benefits and drawbacks of CarChex extended car warranty coverage.
Pros
- Network of 30,000 ASE-certified auto shops and dealerships for repairs
- Plans designed specifically for electric vehicles
- Positive customer reviews and an A+ from the Better Business Bureau
Cons
- Doesn't cover luxury vehicles, motorcycles or RVs
- Services differ depending on contract administrator
- Roadside assistance app is only available for iPhone
CarChex plans
CarChex offers service contracts in all 50 U.S. states and Washington, D.C. Some plans may not be available in all states or for all vehicle types..
Titanium: The highest level of coverage, the Titanium plan is most similar to a factory warranty, with only a short list of excluded items. Contracts are available for up to 6 years on vehicles with fewer than 60,000 miles.
Platinum: Comprehensive coverage for dozens of components, including the engine, powertrain, brakes, heating/cooling, electronics, steering, suspension and fuel pump. Contracts are available for up to 10 years.
Gold: Extensive coverage for major systems like engine, transmission, drive axles and A/C. Recommended for cars with more than 60,000 miles.
Silver: Covers your car’s most essential systems, including powertrain, electrical, A/C and fuel delivery systems, along with components like the starter and alternator.
Bronze: CarChex’s most basic plan covers the powertrain and connected components like the crankshaft, transmission mount and water pump.
ExtraCare: Covers critical components not related to the powertrain, including electrical, steering, suspension, and braking systems.
CarChex requirements
To apply for a service contract, you’ll need the make and model of your vehicle, as well as its Vehicle Identification Number (VIN) and current mileage.
Age and mileage limits
Vehicles with up to 250,000 miles are eligible for coverage. Some contracts may have age limits.
Waiting period
Most extended warranty companies impose waiting periods to ensure a vehicle is in good working condition. CarChe requires 30 days after signing and 1,000 additional miles before the warranty takes effect.
Deductibles
$1,000 for any repairs made during the first 90 days, then $0 to $250 for most components and $250 to $500 for engine or transmission replacement.
Claims Process
Take your vehicle to an ASE-certified repair shop, which will contact the claims department to obtain approval for any necessary repairs.
If the repairs are covered, the claims administrator for the plan you purchased will make payment directly to the garage, minus any deductible you are responsible for.
How much does a CarChex contract cost?
CarChex advertises service contracts starting at $99 per month. For a five-year Platinum policy on a 2021 Ford Escape with 50,000 miles, we were quoted $191 per month for 24 months.
Similar to an extended car warranty, mechanical breakdown insurance (MBI) covers unexpected mechanical or electrical issues that occur after your manufacturer's warranty has expired. Our top picks include Geico and AAA.
The primary difference is that MBI is typically available as an add-on to your car insurance. Additionally, while extended car warranties are available for older or higher-mileage cars, MBI is typically limited to newer vehicles.
How does CarChex compare?
Here’s how CarChex stacks up against two major competitors.
CarChex vs. autopom!
autopom! Extended Car Warranty
Policy highlights
Autopom! has three levels of coverage, from bumper-to-bumper to powertrain, with a money-back guarantee and some of the cheapest rates in the industry. Benefits include tire repair, 24/7 roadside assistance and trip interruption protections.
Eligibility
Not disclosed
Coverage terms
Covers up to 7 years or 150,000 miles. (Some plans may exceed mileage cap.)
Choose your garage?
Yes.
Availability
Autopom! warranties are available nationwide. Contracts are considered mechanical breakdown insurance in California.
Pros
- Outstanding customer service
- Lets you choose your garage
- Roadside assistance and replacement rental car
- Up to 60-day money-back guarantee
Cons
- Eligibility requirements and pricing not available online
- Higher down payment than many competitors
The major difference between CarChex and autopom! is their mileage caps: CarChex accepts vehicles with up to 250,000 miles, while autopom! hits the brakes at 150,000 miles.
Additionally, CarChex has more options, with five plans and some add-ons, compared to autopom’s three main policies.
However, while you need to call a service representative to finalize the details of your CarChex contract, autopom! allows you to choose your plan and pay for it online.
CarChex vs. CarShield
CarShield Extended Car Warranty
Policy highlights
CarShield offers seven warranties, including bumper-to-bumper, powertrain, electrical systems, motorcycles and EVs. Contracts are administered by American Auto Shield.
Eligibility
Up to 300,000 miles with no age limit
Coverage terms
Not disclosed
Choose your garage?
Yes, any certified National Institute for Automotive Service Excellence shop.
Availability
CarShield coverage is available in all U.S. states except California.
Pros
- Wide range of plans
- Affordable rates
- No age restriction for acceptance
Cons
- Not available in California
- Not all plans are transferable
- $10 million settlement with the FTC over deceptive advertising practices
Both CarChex and CarShield have positive reviews, though CarShield has a history of customer complaints (and the Federal Trade Commission) about claims being unfairly denied.
CarShield has a slightly higher mileage cap, 300,000 miles, versus 250,000 for CarChex.
In terms of cost, CarChex runs about $400 to $500 more a year. However, contract holders can receive a discount for paying the full year's fees upfront.
How do I buy a CarChex extended car warranty?
You can get a free online quote from CarChex by providing your name, email, address, phone number and the vehicle's year, make, model, mileage and VIN.
To process payment, though, you’ll need to speak to a representative at 800-635-6014. CarChex agents are available Monday to Friday from 9 am to 9 pm ET, Saturday from 10 am to 7 pm ET and Sunday from 12 pm to 6 pm ET.
Is CarChex right for me?
CarChex’s generous mileage cap makes it a good fit if you have an older car or one that’s seen a lot of road.
It doesn’t cover luxury vehicles or RV, however. And, unlike some competitors, there’s no discount on collision repairs and no option to cover routine maintenance.
CarChex FAQs
What is an extended car warranty?
An extended car warranty covers repairs to specified parts after the manufacturer's warranty expires. You’re protected for a set number of years or miles, and your plan can cover nearly the entire car (bumper-to-bumper) or just named components, such as the powertrain or electrical system.
An extended warranty may be provided by the car manufacturer and sold by the dealership or it may be offered by a third-party company like CarChex.
How much does a CarChex extended warranty coverage cost?
For a five-year Platinum plan on a 2021 Ford Escape with 50,000 miles, CarChex quoted us $191 per month for 24 months.
Will CarChex provide a rental car while my vehicle is being repaired?
Yes, all CarChex plans include reimbursement for a rental car if you have a covered breakdown repair. CarChex will cover a rental up to $60 a day. It also offers trip interruption reimbursement if your breakdown requires you to stay in a hotel for up to three days.
Does CarChex require a vehicle inspection?
Vehicle inspections are not required for coverage. However, CarChex recommends an inspection to get a clearer picture of your car’s condition. If it’s in excellent shape, your premium could be lower.
Can I cancel my CarChex service contract?
If you cancel your contract within the first 30 days, you will receive a full refund. After that, you’ll get a prorated refund, minus any claims paid.
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Why trust CNBC Select?
At CNBC Select, our mission is to deliver high-quality service journalism and comprehensive consumer advice to our readers, enabling them to make informed financial decisions. Every article is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of financial products. While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content independently of our commercial team and any outside third parties, and we pride ourselves on maintaining high journalistic standards and ethics.
Our methodology
CNBC Select reviews extended car warranties using a variety of criteria, including rates, terms, mileage and vehicle age limits, availability, fees, payment options, online experience and customer satisfaction.
We also incorporate findings from independent sources, including ratings from the Better Business Bureau.
Sample rates were based on a 2021 Ford Escape with 50,000 miles.
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