How to Talk to People

3 ways to disagree with someone—'without sounding like a jerk,' says psychology expert

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We've all worked with that person. The one who insists on being right, dominates meetings, and shuts everyone else down. They might win the argument in the moment, but they lose something far more important in the long run: respect

As a leadership educator and behavioral researcher who's spent the last 10 years working for and advising Fortune 500 companies, I've seen firsthand that people don't remember who was "right." They remember how you made them feel.

Psychologists call this trait affective presence. It's the emotional imprint you leave on others. Some people naturally make those around them feel calm and capable, while others unintentionally spark tension or anxiety. This doesn't mean you always need to be agreeable or avoid disagreement altogether. It's about learning how to disagree without damaging trust or collaboration

Whether you're challenging a colleague's idea or offering a different perspective to your boss, how you frame your response determines whether you're seen as combative or confident. Here are three ways to disagree at work, without sounding like a jerk.

1. Lead with curiosity 

When tension rises, most people default to defending their point. It's a natural reflex, but it shuts down collaboration. Curiosity does the opposite. It signals psychological safety, invites ideas to surface, and lowers the emotional temperature in the room. 

Studies on curiosity in negotiations show that participants who approach discussions with questions, rather than demands, achieve better outcomes and preserve relationships. So instead of saying, "That won't work," try: 

  • "I'm 80% sold. Can you help me with the last 20%?" 
  • "Interesting idea. Can you walk me through how you are thinking about [X]?" 
  • "I like this direction. What would it look like if we adjusted [Y]?" 

This language signals you're open and engaged, which increases trust and makes collaboration far more likely. 

2. Think like an improviser and swap 'but' for 'yes, and…'

Be deliberate about the language you use to help your colleagues feel comfortable contributing to the conversation.

The classic improv comedy principle "Yes, and…" is meant to help keep the scene moving forward instead of shutting it down. The same principle applies in workplace communication. When you respond with "but," you negate everything that came before it. When you use "and," you acknowledge what's been said and build on it. 

Compare these two sentences:

  • "I see the advantage, but I'm worried about cost." 
  • "I see the advantage, and I'm worried about cost." 

The first sentence says: "I'm against you." The second says: "I'm with you, and I want to make this better."

Studies show that communication styles that feel additive rather than adversarial significantly improve a team's psychological safety and overall performance.  

3. Offer to do an experiment 

When people hear a flat "no," they stop listening. Their defenses go up and collaboration shuts down.  

Instead of rejecting an idea outright or sharing what someone should do, shift to what you could explore together, a micro-test of the waters. You can say something like: 

  • "What could we test next week?" 
  • "What could this look like if we piloted it with one client first?" 

It's a small change in words, but a big shift in mindset. "Should" triggers judgment and defensiveness. "Could" opens curiosity and collaboration. A series of studies from Harvard researchers found that swapping certainty for curiosity in this way leads people to generate more creative solutions.

This approach also moves you from blocker to co-creator. It signals that you're open to possibilities and focused on evidence. And when people feel you're iterating on their idea rather than tearing it down, they become more invested.

Shadé Zahrai is an award-winning peak performance educator, behavioral researcher, and leadership strategist to Fortune 500 companies. She is the author of "Big Trust: Rewire Self-Doubt, Find Your Confidence, and Fuel Success." She earned her doctorate from Monash University. Follow her on LinkedInInstagram, YouTube, and TikTok.

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