How a Harvard-trained etiquette expert responds to five awkward scenarios

Have you ever been so shocked by a friend's rude comment that you didn't know how to respond? Have you ever found yourself fishing for the name of a person you've met multiple times? Have you ever been trapped in an awkward conversation at a party and had no idea how to make an exit? Harvard-trained etiquette expert and author, Sara Jane Ho, sat down with CNBC "Make It" to give her solution to these and other awkward social situations.